Refund Policy

1. Right of withdrawal (change of mind). Your certificate is digital content delivered immediately after payment. Before paying, you tick a separate box to ask for immediate delivery and acknowledge that you lose your right of withdrawal once delivery has started. Your delivery email confirms this. For that reason there is no change-of-mind right of withdrawal after delivery.

2. Voluntary refunds. Payments are handled by Sold through Link, a Stripe service, as merchant of record. Sold through Link may issue refunds in accordance with its Managed Payments Refund Policy, including where its policy permits refunds beyond the voluntary refund terms stated here. Such refunds do not limit your statutory consumer rights.

3. Your legal rights if something goes wrong. If the certificate is not delivered, is faulty, or is not what was agreed, you have the rights consumer law gives you. Under Norwegian law these include correction or redelivery, a price reduction, cancellation and, where relevant, compensation. In practice we will:

• Typo in the name: free reissue with the corrected name. The old certificate is marked void.
• Never received it: we resend it, or refund you if we cannot deliver.
• Charged twice: we refund the duplicate payment.
• Technical fault: if the file is broken and we cannot fix it, we refund you.

How to ask. Email support@theshit.house with your certificate number or the email used at checkout.

What happens to a refunded certificate. When a payment is refunded or disputed, the certificate’s verification page shows it as revoked (“Even nothing can be taken away”), and any listing in the Hall of Proud Non-Owners is removed.

The list above shows how we usually fix things. It is not a complete list of your rights, and nothing in this policy limits your mandatory consumer rights.